Refund policy

Return & Exchange Policy – Everun.in

At Everun.in, we aim to deliver quality products and a smooth shopping experience. Please read our Return & Exchange Policy carefully before placing an order.

 

Eligible Cases for Return / Exchange

Returns or exchanges are ONLY applicable in the following cases:

  • Wrong product delivered
  • Wrong size delivered
  • Product received in damaged or defective condition

Returns/exchanges are not applicable for reasons such as dislike, change of mind, or style preference.

Mandatory Unboxing Video (Strictly Required)

  • An unboxing video is compulsory to initiate any return or exchange.
  • The video must:
    • Start from a sealed package
    • Clearly show the shipping label
    • Show the product being opened without any cuts or edits

No unboxing video = No return or exchange request will be accepted.

Tampered or Open Box Deliveries

  • If the package appears tampered, damaged, or opened, DO NOT accept the delivery.
  • Accepted tampered or open-box packages are not eligible for return, exchange, or refund.

Return / Exchange Request Timeline

  • Requests must be raised within 24 hours of delivery.
  • Requests raised after 24 hours will not be entertained under any circumstances.

Return Shipping Process

  • Once your return/exchange request is approved:
    • You must ship the product back via India Post – Parcel Service only.
  • Return as well as forward shipping charges must be borne by the customer, except in cases of damaged, defective, or incorrect products.

Exchange Policy

  • Exchanges are subject to product availability.
  • If the requested size or product is unavailable:
    • You may choose an alternative product, or
    • Opt for a store credit (valid for future purchases)

Non-Returnable / Non-Exchangeable Items

The following items are NOT eligible for return or exchange:

  • SALE products
  • Offer products
  • Clearance sale products

COD & Delivery-Related Exceptions

  • No return or refund will be provided in case of:
  • Delivery refusal
  • Incorrect address or pincode
  • Unreachable customer
  • Fake delivery attempt claims without evidence

How to Raise a Request

To initiate a return or exchange, contact us via WhatsApp on 7837373713 only.

  • Order ID
  • Clear unboxing video
  • Issue description

Requests without complete information will be rejected.

 

Customer Communication Policy

Customers are requested to communicate politely and respectfully with our support team at all times.

Abusive, threatening, or disrespectful language will result in immediate closure of the support request, and the issue will not be entertained further.

We are very strict about this policy, and cooperation is mandatory to receive any assistance.